Getting Started

Contact information to access your accounts

Whether you're enrolled in a flexible spending account (FSA), health reimbursement account (HRA), or health savings account (HSA), we're going to help you maximize your plan by teaching you how to access your funds, set up your account online, view your account balance, manage your account and claims information on the go, and distinguish between eligible and ineligible items. If you have any questions along the way or can't find an answer to your question, please feel free to call our Participant Services department at 888.868.FLEX (3539) or contact us using the live chat icon below.

Getting to know your MyAmeriflex Debit Mastercard®

Most employers offer employees the opportunity to access their funds via a debit card. These cards are mailed, usually to the home address on file, 7 - 10 business days from the date enrollments are processed by Ameriflex.

If you haven’t received your MyAmeriflex Card but need to make a purchase, that’s no problem! You can view your card number by logging in to MyAmeriflex. Please note that although your card is referred to as a debit card, you cannot utilize your card at an ATM or request cash back when making a purchase. The preferred method for payment processing at the point of service/sale is to run the card as "credit," and then sign for your purchase or service.

Setting up your online account

Setting up your account is easy! Simply click on the yellow "Log in to your account" button (accessible from the top right-hand corner of any page on this site) or click here. On the left-hand side of the page, you will see the login section. Please follow the instructions for setting up a new account by clicking the "New User" link, and be sure to watch our tutorial video or download our registration guide, both of which provide detailed instructions on how to complete the registration process. Please note that you will need your company's AMF Code or your MyAmeriflex Card number to complete registration.

TIP: The username and password for your online account are the same for the MyAmeriflex Mobile App. You can download the app on your iOS or Android phone/table for FREE through the App Store and Google Play.

I received a substantiation request. What should I do?

Sending us substantiation is as easy as taking a picture! If you have a camera-enabled device, simply download the free MyAmeriflex Mobile App, take a picture of your itemized receipt and/or EOB, and submit it to us for processing.

You can also provide substantiation by uploading a copy of your receipt/EOB to MyAmeriflex or by emailing us a claim form with the appropriate documentation attached. We encourage you to choose an option that best fits your needs.

Does your employer offer MyPlanConnect?

Some of our clients are able to offer an amazing service called MyPlanConnect. This feature takes your account to the next level by matching your MyAmeriflex Card transactions with your carrier EOBs, thus eliminating the need for substantiation. If you aren't sure if your employer offers MyPlanConnect, please check with your HR department or call our Participant Services department at 888.868.FLEX (3539).

I can't log in to my account!

We're happy to help. Here are some tips to try before getting in touch with our team:

  1. Have you registered your account online? If not, see the instructions for setting up an online account above.

  2. Verify that you are entering the correct username. If you can't remember your username, click on the link next to "Forgot your Username?" located on the MyAmeriflex login page.

  3. If you are having a difficult time remembering your password, you can reset it online. To do so, enter your username, and then click "Continue." Next, click the "Forgot your Password" link.

Still having trouble? Call our Participant Services department at 888.868.FLEX (3539) or live chat with us during business hours and one of our representatives will be happy to assist!

Once again, thanks for choosing Ameriflex. We look forward to helping you maximize your benefits!

The MyAmeriflex Card is issued by The Bancorp Bank, member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark of Mastercard International Incorporated. Card cannot be used everywhere Debit Mastercard cards are accepted.

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