Getting Started | FAQs

Contact information to access your accounts

Whether you're enrolled in a Flexible Spending Account (FSA), Health Reimbursement Account (HRA), or Health Savings Account (HSA), we're going to help you maximize your plan by teaching you how to access your funds, set up your account online, view your account balance, manage your account and claims information on the go, and distinguish between eligible and inegible items. If you have any questions along the way or can't find an answer to your question, please feel free to call our Participant Services department at 888.868.FLEX (3539) or select the live chat icon below.

Getting to know your MyAmeriflex Card

Most employers offer employees the opportunity to access their funds via a debit card. These cards are mailed, usually to the home address on file, 7 - 10 business days from the date enrollments are processed by Ameriflex.

You should have received your MyAmeriflex Card (also known as the Ameriflex Convenience Card) in the mail already. If you haven’t received your card but need to make a purchase, that’s no problem! You can view your card number by logging in to the MyAmeriflex Portal. Please note that although your card is referred to as a debit card, you cannot utilize your card at an ATM or request cash back when making a purchase. The preferred method for payment processing at the point of service/sale is to run the card as "credit," and then sign for your purchase or service.

Setting up your online account

Setting up your account is easy! Simply select "MyAmeriflex Portal" from the login page or click here. On the left-hand side of the page, you will see the login section. Please follow the instructions for setting up a new account by clicking the "New User" link, and be sure to click here to watch a short video on the registration process. Please note that you will need your company's AMF Code or your MyAmeriflex Card number to complete the registration process.

TIP: The username and password for your online account are the same for the MyAmeriflex Mobile App. You can download the app on your iOS or Android phone/table for FREE through the App Store and Google Play.

Online account features

Once logged in, you can view your available balance, request reimbursement online, search for eligible items, spend down your FSA or HSA balance with our partners, FSAStore and HSAStore, and more! Click on the link below to watch the MyAmeriflex Portal tutorial video, which will take you through all of the main features of the portal. Be sure to also download a copy of our MyAmeriflex Portal Guide here!

MyAmeriflex Portal Tutorial Video

Using your MyAmeriflex Card

Great news: Your card is already activated and can be used to pay for qualified expenses at approved merchants! If you have an FSA or HSA, visit FSAStore.com or HSAStore.com to shop from thousands of eligible products!

What items are eligible under my FSA?

The IRS, and sometimes your employer, determines what goods and services are eligible. Expenses governed by what's known as "213(d)" are eligible under an FSA. A comprehensive list of eligible items is available inside the MyAmeriflex Portal. Click here to view the list, or navigate to the list from the MyAmeriflex Portal landing page by selecting Resources/Forms/Eligible Expenses.

What happens after I use my card?

If you have an FSA, the IRS requires companies, like Ameriflex, to verify that your transactions are eligible. To comply with these rules, Ameriflex sends a letter or email to the participant, requesting a copy of an Explanation of Benefits (EOB) or an itemized receipt. These receipts are sent to our claims department for review, and if approved, no further action is required. If information is missing, the participant will receive additional requests to verify the claim. This process is called substantiation. To make your experience as easy as possible, Ameriflex pre-codes the participants' employers' medical plan copays. By pre-coding medical copays, you will not receive substantiation requests. Ameriflex also marks all claims as reoccurring. This means that should you have reoccurring claims (claims for the exact same dollar amount, at the exact same provider), you will only be required to send Ameriflex receipts one time. All subsequent charges will not be substantiated.

I received a substantiation request. What should I do?

Can you take a picture with your phone or tablet? Sending us substantiation is as easy as taking a picture! Simply download the free MyAmeriflex Mobile App, take a picture of your itemized receipt and/or EOB, and submit it to us for processing! You can also provide substantiation by uploading a copy of your receipt/EOB to the MyAmeriflex Portal, or by emailing us a claim form with the appropriate documentation attached. We encourage you to choose an option that best fits your needs!

Does your employer offer MyPlanConnect?

Some of our clients are able to offer an amazing service called MyPlanConnect. This feature takes your account to the next level by matching your MyAmeriflex Card transactions with your carrier EOBs, thus eliminating the need for substantiation. For instructions on connecting and initiating MyPlanConnect, click here. If you aren't sure if your employer offers MyPlanConnect, please check with your HR department or call our Participant Services department at 888.868.FLEX (3539).

I never received my card!

On no! We're happy to help! Please contact our Participant Services Center and we will happily verify your mailing address and reissue you a card. Be sure to have your Employee ID handy when you call.

I need to order my spouse/dependent a card

Excellent! But first, we must ask, is he/she an IRS-approved dependent? Only IRS-approved dependents may be issued cards (sorry, no ex-spouses!). To order a card for your spouse/dependent, simply log in to your MyAmeriflex Account and navigate to "request a card." Please allow up to 7-10 business days for the card to be delivered.

I can't log in to my account!

That's not good! We're happy to help. Here are some tips to try before calling our Participant Services department:

  1. Have you registered your account online? If not, see the instructions for setting up an online account above.
  2. Verify that you are entering the correct username. If you can't remember your username, click on the link next to "Forgot your Username?" located on the MyAmeriflex Portal login page.
  3. If you are have a difficult time remembering your password, you can reset it online. To do so, enter your username, and then click "Continue." Next, click the "Forgot your Password" link.

Still having trouble? Call our Participant Services department at 888.868.FLEX (3539) or live chat with us during business hours and one of our representatives will be happy to assist!

Once again, thanks for choosing Ameriflex. We look forward to helping you maximize your benefits!