Company News

LiveHelpNow! Challenge Recognizes Ameriflex for “Best Customer Service”

JULY 5, 2017

DALLAS, Texas - Ameriflex has been recognized as one of the top companies for providing quality customer service. The LiveHelpNow! Challenge rates 10,000 companies and measures a dozen metrics, including:

  • Customer Survey Results
  • Visitor Volume
  • Proactive actions
  • Average chat accept time
  • Average chat time
  • Operator responsiveness
  • Dropped chats
  • Canned content
  • Chat transfers
  • Operator utilization
  • Operator knowledge
  • Chat volume

Companies who rank in the top 1% for the month earn recognition as having award winning customer service.

The award is the third consecutive monthly award for Ameriflex which was also recognized in the “Winner of the Year” category in 2016 and 2014. Ameriflex President Bart McCollum says, “We are always honored to win the LiveHelpNow Challenge Award for Best Customer Service. Ameriflex's mission is to help millions of American families pay for healthcare by making it easy for employers and their employees. We set a standard for ourselves that transcends the healthcare industry.”

For more information about LiveHelpNow! Challenge or to see a list of the top 100 winners for the month of June visit the LiveHelpNow! Challenge website.