Frequently Asked Questions

My employer offers us the MyPlanConnect add-on service. How do I use it to submit claims?

Once you have synced your online account from your primary insurance carrier to your MyAmeriflex account, you can then access the ‘Claims’ Link on your Personal Dashboard then select ‘MyClaimActivity.’ Any item listed under Action Needed will display a ‘Request Reimbursement’ button. A pre-populated claim form will load and you can then choose the account type and who you want to pay.