Frequently Asked Questions

Why does a card transaction show ‘Ineligible’ when I’m reviewing my online transaction history?
04/22/2019
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Transactions that are in an ‘Ineligible’ status mean the merchant has been paid and additional documentation is needed to ensure the expense is eligible under your benefit plan. It may also mean that the item or service is not eligible under your benefit plan type. Please contact our dedicated Participant Services team via live chat for more details.